A calm, reliable guest support agent that handles inquiries 24/7âso your team can rest, and no booking slips through.
Go ahead, call the number. Ask about safari packages. Experience it yourself.
Guest Assistant
Online 24/7
Safari inquiries, booking changes, arrival questions, dietary requests, flight delaysâthey come at night, on weekends, and during peak season. Exactly when your team is stretched thin.
Your American guest wants to book at 2pm their timeâthat's 10pm in Nairobi. By morning, they've booked with your competitor.
Peak season means your team is stretched thin. Inconsistent service creeps in when everyone's exhausted.
One unanswered inquiry, one delayed responseâit quietly costs you revenue and reviews.
Hiring more staff is expensive. Outsourcing dilutes your brand voice. Doing nothing quietly costs revenue.
Our AI guest support agent acts as your first line of responseâanswering common questions, capturing inquiries, and reassuring guests around the clock. When something needs a human touch, it hands off seamlessly.
Bookings, itineraries, logistics, dietary requestsâanswered immediately, any time of day.
No more choosing between sleep and service. Your guests are covered while you rest.
Complaints, emergencies, complex requestsârouted to your team with full context.
Not generic chatbot language. Your tone, your warmth, your hospitality.
Not a cold, impersonal chatbot
Not a complex IT project
Not automation for automation's sake
It's a safety net for guest experience.
Your staff still handle what matters most. This agent simply ensures that no guest is left waiting, no inquiry goes cold, and your team isn't woken at 2am for a question about check-in times.
Designed specifically for the realities of running a lodge or tour operation in Africa.
Works alongside your existing staff, not instead of them.
Doesn't require constant technical oversight or perfect bandwidth.
AI supports your service cultureâit doesn't replace the warmth.
Handles volume spikes without extra hires or burnout.
We start small, prove value, then expand. No long-term lock-in. No reputational gamble.
Tailored to your property and FAQs. We learn how you speak to guests.
You approve what it's allowed to say before anything goes live.
Start with inquiries and common questions only. Nothing risky.
Add channels and coverage as trust builds. Stop anytime if it doesn't.
One saved booking pays for the whole year.
Lodge & Operator Package
Regional pricing for Africa-based operators
14-day pilot available. No long-term contracts.
Read our Trust & Safety commitments âTell us about your lodge and we'll show you how it worksâwith real guest scenarios, not a generic presentation.